FAQ

How can I be confident of the quality and reliability?

At Brikcom India Consultancy Private Limited Quality is a main priority. We do everything to ensure our customer satisfaction. The goal of our company is to build customized software applications and management information systems that meet the highest standards of quality. We "get into your head" and develop a deep understanding of your needs, wants and expectations. The result is an exceptional product.

Why should we trust you?

We believe trust and confidence are the foundation for any successful relationship, and develop only after association over time. The following facts may help demonstrate our commitment to our business. More than 1500 users work online by using our software in India/Gulf Countries. We have been 10+ years in business, dedicated to the off-shore execution model. We are here for the long run; we have global experience with leading firm/industry/ companies and have started up with a long-term vision. Just check out our esteemed clients list.

What contracts and agreements do you sign?

We sign NDAs before initial discussions, and final contracts are drawn out in detail. We are normally bound by the legal framework of our client's country, and are a registered organization in India.

Do you provide free trial account before purchasing the software?

Yes, we are providing free trial account. And also we provide Screenshots, Sample Reports and Business Analytic Reports where you can see the interfaces and functionalities. We want our customers must have feel of our product before buying it.

What are your rates?

Rates vary – depending on project’s complexity from functional, technology and integration aspect. Every client has unique business need, please reach us by phone or email and we will be happy to answer your questions.

Do you provide Offline version of these products?

Yes. On Clients request we provide offline versions.

Is my Data Secured using your Software?

Yes, your data security is our foremost priority. We keep your data safe and secure with our cloud servers using the best practices and technologies. All of the servers and communications are secured to the highest standards, using technologies like ASP.Net, JAVA, SQL Server Database.

How do we keep ourselves informed about progress?

We will send you regular project status reports. We use a combination of pre-determined update schedules (normally email) and ad-hoc meetings (usually tele-conferences, or live chat)

How do you deal with urgent bug fixing?

We are doing our best to avoid programming errors in products delivered to our customers. However, everybody familiar with software development practice knows that from time to time bugs appear even in the highest quality products. We are trying to fix bugs as soon as possible.

Can you come on-site?

Yes we do, where required. This may be especially useful in initial requirements gathering, final implementation or other pain points. In such cases, our consultants will work on-site at pre-decided rates.